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| Q6: As a yearly member, how do I get my service suspended temporarily? |
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| A6: Yearly members can request suspension of service for a period of time, during which time the members will only be charged with a temporary suspension fee. Members may request a suspension period as necessary. Suspension fees will be charged separately from your monthly fees, and the membership period will be extended according to the suspension time. |
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Q7: Do I need to pay for a reinstatement of service after suspension? |
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| A7: You may terminate your service suspension without any extra expenses. |
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Q8: How do I identify service personnel dispatched from TrueVisions? |
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| A8: To provide efficient and reliable services to our members who have reception problems, extra outlet requests, or other requests that TrueVisions needs to dispatch service personnel to provide services on site, TrueVisions personnel and service agents will wear identifiable uniforms. All work-related documents are designed and printed by TrueVisions, bearing TrueVisions logo. Members will be assured of safety and appropriate services by looking at the following signs: 1. Personnel ID card with TrueVisions logo 2. Work order forms and installation documents with TrueVisions logo. 3. Service vehicles can be identified by: 3.1) Technician's vehicles are identified by TrueVisions logo. 3.2) Representative Offices are identified by TrueVisions logo together with Service Types i.e. Payment, Subscription, Setup and Maintenance or Complete Services 3.3) TrueVisions Personnel are identified by TrueVisions uniforms: - Technician's uniform with noticeable TrueVisions logo For further assurance, you may verify TrueVisions Personnel information i.e. name, address, phone number with TrueVisions Customer Service Center number 0-2725-2525 during 08.00 - 22.00 daily. |
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Q9: How to get my service suspended temporarily? |
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| A9: 1. Members can request a maximum of 2 temporary signal suspensions per year, with each period of suspension not exceeding 3 months. Members will be charged with a Baht 150 fee per outlet per month. 2. The suspension will be applied to every outlet. 3. During the suspension period, TrueVisions will cease to collect monthly and equipment rental fees. 4. Suspension will last a maximum of 3 months, after which period the automatic reinstatement will take place, and monthly fee collection will be resumed according to the existing subscription plan. 5. When members request for a service suspension, TrueVisions will suspend the signal at the end of the next billing cycle, which means at the end of the month in which the request was lodged. |
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Q10: If I purchased my equipment, what happens if I cancel my TrueVisions membership but find that the free TV channels are not available as well? |
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| A10: Normally, members who own their equipment and terminate their service with TrueVisions, only TrueVisions signals will be disconnected. However, if you find that your free TV signal is unavailable as well, please contact TrueVisions Care at 0-2725-2525 during 08.00 - 22.00 daily. |
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