| Note: CA Module is the Conditional Access (CA) of IRD Pace 500, 5000 or SM 2400 which is located at the back of IRD. For other model, CA module is in the IRD.
Error Code: E-04 ..Please Insert Smart Card / "No Smart Card" Initial Solution:Turn off the IRD by pressing the "Stand By" button. . Check to see if the Smart Card is inserted loosely,. re-insert it. . Re-power IRD
Error Code: E-05 ..Unknown Card Initial Solution: Check to see if the Smart Card is correctly inserted, if not re-insert it. . Ensure that the metal part is inserted.
Error Code: E-16 ..This channel is currently scrambled Initial Solution: Check for unpaid invoice. If payment outstanding them make payment. . Contact Customer Service Center to request the signal reconnection . Switch on IRD to Stand By ( - )
Error Code: E-19,30,31..This channel is currently scrambled Initial Solution: Check whether IRD is switched on in order to Stand By ( - ) at all time and contact UBC Customer Service Center to refresh your satellite signal.
Error Code: E-42.. Parental lock Initial Solution:The problem could be solved by changing the lock code at the parentally control function. For IRD Type Pace 5000, 500 the code is 1234 and for IRD Type SMS the code is 1232. |