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After-sale Service Fee
After-Sale Service Fee

TrueVisions have many after-sale services for our subscribers such as covert receiver unit from Analog to Digital, change of ownership, etc. You can see details of after-sale service fee as below or Download click Here

After-Sale Service Fee

Subject
Service Fee (Baht)
Note
DStv
CAtv

Relocation
- First point

- Next point

2700
Promotion Price*
1,500
2700
Promotion Price*
1,500
 For the customer who use the equipment of TDE will be charge for 1,700 Baht
Add - Move Outlet within your home
500/point
972.63/point

Cable Line Fee
* DSTV system will charge for cable line at standard of the first cable line.
The cable line will be 25 Baht per meter.
* CATV if using cable line more than 20 meter, will charge for the next cable line.
The cable line will be 25 Baht per meter.

Re-open signal

145.52
145.52
Except the fee in case when customer pay the bill before due date
but got cut off the signal because of money transferring late.


Suspend the signal

150/point/month
150/point/month
Must be suspend of all viewing point. Can not suspend only some of the viewing point.
Can be suspend only 2 time a year and not more than 3 months / time.



Transfer of ownership


500
500
Exceptional the fee for this sort of case
* In case of changing name by using the same last name.
* In case of changing name by using the juristic person.
* In case of changing name cause of old subscriber was pass away.

The fee charge for changing package
* Up Grade
* Down Grade


Free
Free
Free
Free
Can be upgrade right the way
* For Up Grade : Can be up grade immediately.
* For Down Grade : Can be down grade when it’s the due date payment
or at the end of that month.


Cable Line Fee


25/meter
25/meter
For new installation :
*For DStv will be using the cable line in standartd of 20 meter
from cable dish to settop-box (IRD).
* For CAtv be using the cable line in standartd of 50 meter
from cable dish to settop-box (IRD).


Send the technician to give a service
incase if equipment are lost or damage


535
535
Incase if equipment are lost or damage because of the customer's careless.
Customer will have to responsibility the fee charge for damage or lost.
Send the technician to change the remote
535
535
Customer will have to pay the fee to TrueVisons representative.
Incase if the damage of remote are from customer's careless.

Convert Settop Box from
Analog to Digital

Installation Fee
Connection Fee
Deposit

Decoder Service Fee




-
-
-

-



1,000/point
1,000/point
4000/2000**/point

155.15

If you want to move the viewing point, they have to follow in the relocation policy.

Customer have to pay for the additional amount from old amount in account
to complete total deposit is 4000/2000** Baht


TV Tuning


500
500
 

Remark:

Price are included VAT 7%
* Promotion price will chage relate to installation price of the month.
** This promotion price for deposit doesn’t has an end date yet.
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